RETURN AND REFUND POLICY

Last updated: August 5, 2026

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition in which it was received. It must be unworn, unused, include all original tags, and be returned in its original packaging. You will also need to provide your receipt or proof of purchase.

To request a return, please contact us at info@sweatrope.com.

If your return is approved, we will provide instructions explaining how and where to send your package. Items returned without contacting us and receiving approval beforehand will not be accepted.

For any questions regarding returns, please contact us at info@sweatrope.com.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, ordered the wrong size, or the item was not suitable for you, you will be responsible for the return shipping costs.

If your item arrives faulty, damaged, or incorrect, Sweatropeau will cover the return shipping costs. Please contact us before returning the item so that we can review the issue and provide the correct return instructions.

DAMAGED, FAULTY, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. Contact us immediately if your item is defective, damaged, or different from what you ordered so that we can assess the issue and make it right.

We may ask you to provide photographs or other information to help us review your claim.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Custom-made, personalized, or special-order products

• Personal care or hygiene-related products

• Gift cards

• Items marked as final sale

For hygiene reasons, items that have been worn, used, washed, damaged, or returned without their original packaging and tags may not be accepted.

Please contact us if you have questions about whether a specific item is eligible for return.

SALE ITEMS

Unless an item is clearly marked as final sale, sale items may still be eligible for return under the conditions outlined in this policy.

Items marked as final sale cannot be returned or refunded unless they arrive damaged, faulty, or incorrect, subject to your statutory rights under Australian Consumer Law.

EXCHANGES

The fastest way to receive a different size, color, or product is to return the original item. Once your return has been approved, you can place a separate order for the replacement item.

This helps prevent your preferred item from selling out while your return is being processed.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and display the refund in your account.

Original shipping charges, where applicable, are non-refundable unless the item was faulty, damaged, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at info@sweatrope.com.