We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your loafers must be unworn or unused, with tags, and in their original packaging, and you'll need your receipt or proof of purchase. Certain items may not be eligible for return. For full details, please see our Return & Refund Policy, or email us at info@skatwear.com and we'll be glad to help.

To start a return, email us at info@skatwear.com with your order number and let us know which item(s) you'd like to return and why. We'll reply with the next steps and the return address. Please don't send items back before hearing from us, so we can make sure your return is processed correctly.

As an online shopper, you may have a right Australian consumer law, in addition to our own returns policy. If you'd like to cancel an order, please contact us as soon as possible at info@skatwear.com — if it hasn't shipped yet, we can usually stop it before dispatch. Your statutory rights are not affected by our returns policy. For the exact terms that apply to your order, please refer to our Return & Refund Policy or get in touch.

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or payment provider to process and post the refund. If you haven't received it after that, contact us at info@skatwear.com.