Shipping policy

Sweatrope™ Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days following payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During peak promotional periods or high order volumes, processing may take slightly longer. If a significant delay occurs in dispatching your order, we will notify you promptly via email.

2. Shipping Methods & Estimated Delivery Times

We ship nationwide across Australia using trusted domestic freight and courier partners (e.g., Australia Post, Aramex Australia, CouriersPlease).

Estimated delivery times from dispatch date:

  • Metro Areas: 7–14 business days

  • Regional & Remote Areas (including WA, NT, and TAS): 10–18 business days

Note: Delivery timeframes are estimates only. While we aim to meet these timelines, delivery speed depends on carrier operations and network demand.

3. Shipping Rates

  • Standard Shipping: $4.99 AUD flat rate across Australia.

  • Free Shipping: Applicable on all orders over $199.00 AUD (automatically calculated at checkout).

4. Carrier Delays & External Factors

While we partner with reliable carriers, delivery delays may occasionally occur due to external factors, including:

  • Peak seasonal freight volumes (e.g., Black Friday, Christmas)

  • Severe weather conditions or bushfires affecting transport routes

  • Remote area transit schedules

  • Public holidays

Once an order has been dispatched, transit is managed directly by the freight carrier. While Sweatrope™ is not liable for minor carrier transit delays outside our control, we are happy to assist you in tracking down parcels and working with carriers to resolve delays.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and carrier details. Please allow up to 24–48 hours for tracking scans to update on the carrier’s portal.

6. Incorrect Address Disclaimer

Customers are responsible for providing complete and accurate delivery details (including unit/apartment numbers and business names where applicable) at checkout.

If an incorrect or incomplete address is provided:

  • Sweatrope™ cannot be held responsible for failed deliveries or items delivered to the wrong location.

  • If the parcel is returned to us by the carrier, a re-delivery fee will apply to resend the package.

  • Refunds will not be issued for parcels lost as a result of incorrect details provided at the time of order.

7. Failed Deliveries & Uncollected Parcels

If a parcel is returned to our warehouse due to:

  • Customer unreachability or non-delivery after carrier attempts

  • An incorrect address provided at checkout

  • Failure to collect the parcel from a local Post Office or courier collection point within the carrier's specified timeframe

  • Refusal to accept delivery

The customer will be responsible for paying a re-shipping fee to have the order re-sent. If a refund is requested and approved instead, the original shipping fee will be deducted from the refunded amount.

8. Delivery Confirmation & Risk of Loss

A parcel is considered delivered when:

  • The carrier's tracking system records successful delivery.

  • The item is delivered to the nominated address or left in a safe place per customer/carrier instructions (Authority to Leave).

  • The package is signed for upon receipt.

Note: In accordance with standard freight practices, Sweatrope™ is not responsible for loss or theft occurring after confirmed delivery to the address specified.

9. Damaged or Missing Items in Transit

If your package arrives physically damaged or items are missing:

  • Please contact us within 48 hours of delivery at info@sweatrope.com.

  • Include your order number, clear photos of the damaged outer packaging, shipping label, and the items received inside.

We will lodge an investigation with the delivery carrier and provide an appropriate resolution under Australian Consumer Law.

10. Contact Information

For any questions or support regarding your shipment:

Sweatrope™ Support

Email: info@sweatrope.com

Response Time: 24–48 business hours (Monday – Friday)